The second week of the Certificate in Interpersonal Communication (CIC) Training was successfully conducted at SZABIST University Islamabad, focusing on the crucial theme of Client Communication and Digital Professionalism.

The session was led by Mr. Khayam Siddiqui, Head of Corporate Communications & Customer Care at JazzCash, along with Dr. Iffat Rasool, Associate Professor at SZABIST. Both speakers shared valuable practical strategies and real-world insights on building strong client relationships, managing professional interactions, and maintaining effective communication standards in digital environments.

Participants gained a deeper understanding of communication practices essential in today’s fast-paced, technology-driven professional landscape. Key areas included clarity in messaging, responsiveness, client engagement, and the importance of digital etiquette in professional communication.

The session proved to be highly engaging and enriching, reinforcing participants’ interpersonal skills and commitment to professional excellence. Such initiatives reflect SZABIST Islamabad’s dedication to capacity building, industry-relevant training, and continuous professional development.